Refund & Cancellation Policy

New accounts begin with a 14-day free trial with no card required. You are not charged until the trial ends and you choose to continue.

The subscription is billed monthly in advance. You can cancel anytime from your dashboard. When you cancel, you keep access until the end of the period you have already paid for, and you are not billed again. Your public page stays live; your dashboard access ends when the paid period lapses.

Because of the free trial, you only ever pay after deciding TutorPin is worth it. We generally do not refund a month already started, since you retain full access for that period. That said, we want you to feel fairly treated:

• Accidental or duplicate charge: contact us within 14 days and we will refund it. • You were billed right after a cancellation you intended: tell us within 14 days and we will make it right. • Service failure on our side: if the product was materially unavailable for an extended period, reach out and we will discuss a credit or refund.

Approved subscription refunds are issued to your original payment method through Stripe, usually within 5–10 business days.

Tutors collect lesson fees, packages, and digital products directly from students using their own payment methods. TutorPin is not the merchant of record for these transactions and does not process, hold, or refund that money.

This means each tutor sets and honors their own cancellation, no-show, and refund terms with students. We strongly recommend every tutor publishes a clear policy on their page (for example: free reschedule with 24 hours' notice, no refund for no-shows). If a student wants a refund for a lesson, that request goes to the tutor — not to TutorPin.

We can provide records from your dashboard to help you resolve a disagreement, but we cannot reverse, adjudicate, or guarantee a payment that was made directly between a student and a tutor outside our system. Chargebacks on direct payments are handled by your own payment provider.

For anything about your TutorPin subscription, email billing@tutorpin.bio with the email on your account and we will help.